Refund policy

Unspent balance

Money added to your balance and not yet spent can be refunded within 14 days of the top-up. Write to the contact page with your username and the PayPal transaction code. The refund goes back through PayPal, to the same account or card.

Services already bought

Promotion starts right after purchase, at your request, so a started service cannot be cancelled or refunded. This is the case of digital services delivered immediately, for which the right of withdrawal no longer applies once delivery has begun with your consent.

Exceptions

• If a service could not be delivered because of us (for example the master server was down more than 24 hours), we add back the time lost or return the money to your balance.
• Servers removed for breaking the rules receive no refund.
• For a double charge or a payment that did not reach your balance, write to us with the PayPal code and we will fix it.

Last updated: 30.10.2026